EerpOne Cloud Solutions ("we," "our," or "us") values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Solutions, including the web application ("Web App") and the field executive mobile application ("erpOne Enterprise"). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our solutions.
This Privacy Policy was last updated on 01/01/2025.
Information We Collect
- Personal Information:
- Name
- Phone Number
- Email Address
- Job Title and Company Details
- Any other information you provide directly to us through the Web App or Field App
- Non-Personal Information:
- Device information (e.g., device type, operating system, unique device identifiers)
- Usage data (e.g., the pages you view, the features you use, and the time spent on the solutions)
- GPS location data from the Field App for tracking field operations
- Log data, including IP addresses, browser types, and access times
How We Use Your Information
- To provide and maintain the Web App and Field App
- To enable real-time GPS tracking and optimize field operations
- To improve user experience and system functionality
- To process transactions (business or service) and send related information
- To send emails and push notifications to registered employees and customers on behalf of our clients
- To include links in emails that allow customers to view their service or business transaction history securely
- To communicate with you, including sending updates, notifications, and support
- To analyze usage trends and improve our solutions
- To comply with legal obligations
Sharing Your Information
- Service Providers: We may share your information with third-party vendors who perform services on our behalf, such as hosting, payment processing, or analytics.
- Legal Compliance: We may disclose your information to comply with applicable laws, regulations, or legal processes.
- Business Transfers: In the event of a merger, sale, or acquisition, your information may be transferred as part of that transaction.
- Authorized Third Parties: For GPS tracking, location data, or email communications, relevant data may be shared with authorized stakeholders for operational purposes.
Data Security
- We implement appropriate technical and organizational measures to protect your information from unauthorized access, use, or disclosure.
- However, no method of transmission over the internet or electronic storage is 100% secure.
Your Rights
- Access, update, or delete your personal information.
- Restrict or object to processing of your data.
- Withdraw consent where processing is based on consent.
- To exercise these rights, please contact us at support@erpone.app.
GPS Tracking
- The Field App uses GPS tracking to monitor the locations of field executives for operational efficiency and safety purposes. You may choose to enable or disable location tracking through your device settings; however, disabling GPS tracking may impact certain functionalities of the Field App.
- Certain features or functionality ("Features") of the App may collect or depend on data related to your geographic location ("Location Data"). If you wish to use these Features, you agree to provide or make your Location Data accessible to us. To the extent that we collect Location Data, we shall use it in accordance with this Privacy Policy. If you do not provide or make such Location Data accessible, the Features may be limited or not operate.
- The Product Software may use location data sent from your devices. Where applicable, you can turn off this functionality at any time by disabling the location services settings for the Product Software on the device. If you use the Product Software, you consent to us and our affiliates' and licensees' transmission, collection, retention, maintenance, processing, and use of your location data and queries to provide and improve location-based and road traffic-based products and services.
- The Company, the App Store, Distributors, or other providers or their partners may collect, maintain, process, and use your location data, including the real-time geographic location of your mobile device, as necessary to provide the Application’s full functionality. By using or activating any location-based services on your mobile device, you agree and consent to the Company's and such parties' collection, maintenance, publishing, processing, and use of your location data to provide you with such services. You may withdraw this consent at any time by turning off the location-based feature on your mobile device or by not using any location-based features. Turning off or not using these features may impact the functionality of the Application. Location data provided by the Application is for basic navigational purposes only and is not intended to be relied upon in situations where precise location information is needed or where erroneous, inaccurate, or incomplete location data may lead to inaccurate services. Using real-time routing improves accuracy. Neither we nor such parties guarantee the availability, accuracy, completeness, reliability, or timeliness of information or location displayed by the Application.
- erpOne will use location data sent from the Device when you activate the 'start journey' or ‘Always share with parent’ feature. You can deactivate this functionality at any time by turning off either function or the location services settings for erpOne on your Device; however, this will limit your use of the App. The App only tracks your location on journeys when you have started the tracking feature. We stop tracking when you activate the ‘stop journey’ feature or switch off the ‘Always share with parent’ toggle. You should turn on the tracking feature as you are about to start your journey and turn it off when you reach your destination to accurately record the journey taken.
- We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service, to improve and customize our Service.
Push Notifications
- We may request to send you push notifications regarding your account or the Application. If you wish to opt-out from receiving these types of communications, you may turn them off in your device’s settings.
Service or Business Transaction History Links
- Our solutions send emails on behalf of our clients to their registered employees and customers. These emails may include secure links that allow customers to view their service or business transaction history. These links are designed to provide convenient access while ensuring the confidentiality and integrity of the data.
Third-Party Links
- The Web App and Field App may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies.
Children's Privacy
- Our solutions are not intended for children under the age of 15. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete it.
Changes to This Privacy Policy
- We may update this Privacy Policy from time to time. Any changes will be reflected with a revised "Effective Date" at the top. We encourage you to review this Privacy Policy periodically.
Contact Us
- If you have any queries or concerns about this Privacy Policy, please contact us at support@erpone.app or by phone at +91 7012995314 or +91 7012995311.